Terms of Sale

Last Updated: August 6, 2020

1. TICKET PRICING

• Ticket price will be billed in Canadian dollars. Check-out price will be inclusive of the applicable taxes

• If paying from outside of Canada, the credit card submitted for IncrementOne to process your purchase will be charged in your local currency and the final price will be calculated based on the exchange rates at the time of payment

• IncrementOne does not control (and thus cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to engaging in a transaction to understand all applicable fees, credit card surcharges and currency conversion rates

2. TICKET CANCELLATION & REFUND

• If you notify IncrementOne up to 10 business days prior to the class, you will be entitled to a100% refund of the ticket fees and taxes, minus a C$100.00 processing and service fee

• If you notify IncrementOne less than 10 business days prior to the class, you will not be eligible for any refund.  At that time, however, you will still be able to transfer or reschedule your registration (See Section 3. below for further information)

• If IncrementOne has to cancel the class for any reason, you will be notified, and you will receive a 100% refund

3. TICKET TRANSFER & RESCHEDULE

• If you notify IncrementOne up to 10 business days prior to the class, you will be charged a C$100.00 processing and service fee to transfer your registration to a different date and/or person

• If you notify IncrementOne between 10 and 5 business days prior to the class, you will be charged a 30% processing and service fee to transfer your registration to a different date and/or person

• If you notify IncrementOne less than 5 business days prior to the class, you will not be eligible for any transfer or refund

• If you reschedule the same registration more than once, you will be charged an additional 20% processing and service fee for each rescheduling after the first time

• If the class to which you are transferring has a higher ticket price than what you originally paid, you will need to pay the difference in price. If the class has a lower ticket price, you will receive a refund for the price difference.

4. CONTACT

If you have any questions, concerns or complaints regarding our Terms of Sale you may contact us at training@incrementone.com