Following the course, you will have the tools and techniques to respond confidently when preparing for facilitated conversations and events.

• The principles of effective facilitation to achieve desired outcomes
• Facilitating constructive dialogue between groups e.g. the Product Owner, Scrum Team members and stakeholders
• Learning techniques for facilitating both remote and in-person team conversations
• Demonstrate techniques for facilitating full participation
• Apply techniques for facilitating collaborative conversations including giving and receiving feedback
• How to design a facilitator guide to help groups achieve the desired purpose and outcomes
• Handle different perspectives in group conversations
• Models that help assess team maturity and techniques to help resolve conflicts to create high performing teams
• Scaling Scrum and Agile beyond single teams